Refund Policy
Last updated: June 2026
This Refund Policy explains how billing and refunds work for paid Skapeo subscriptions. It forms part of our Terms of Service.
1. Subscriptions are billed in advance
Paid plans (Pro and Business) are subscriptions billed in advance for the selected billing period, monthly or annual. By subscribing, you authorize the recurring charge for each period until you cancel.
2. Cancel anytime
You can cancel your subscription at any time from your account settings. Cancellation stops your next renewal. You keep full access to your plan until the end of the period you have already paid for.
3. No refund for the current period
Payments are non-refundable for the period that has already started. Cancelling stops future charges but does not refund the current billing period, whether monthly or annual. This is because access to the Service is made available to you for the full period as soon as it begins.
4. Free trial before you pay
Our Discovery plan lets you try the Service for free, with no card required, before committing to a paid plan. We encourage you to use it to make sure Skapeo is right for your business before subscribing.
5. Exceptions
We will of course correct genuine billing problems. You may be entitled to a refund in cases such as:
- a duplicate or incorrect charge caused by a billing error;
- being charged after a valid cancellation took effect;
- a failure on our side that prevented the Service from working as intended and that we were unable to resolve.
Any other refund falls outside this policy and is granted, if at all, solely at Skapeo's discretion on a case-by-case basis. Where Skapeo chooses to grant such a refund, it may be limited to the unused portion of the period. This is not a right and should not be expected as a matter of course.
6. Statutory rights
Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law.
7. How to request a refund
To raise a billing issue or request covered by section 5, contact us at [email protected] with your account email and details of the charge. We aim to respond within a reasonable time.
8. Changes
We may update this Refund Policy. We will post the updated version with a new "last updated" date.